Privacy Policy

Privacy Policy for YoLe Mobile Money Transfer Solution

Effective Date:18/11/2024

Introduction

Masterpiece Fusion Limited ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of users of our mobile money transfer solution, YoLe. This Privacy Policy explains how we collect, use, and share your personal information when you use YoLe to send money back to the Democratic Republic of Congo. By using YoLe, you agree to the practices outlined in this policy.

1. Information We Collect

  • Personal Identification Information: This includes your full name, phone number, email address, date of birth, and government-issued identification numbers (e.g., passport or national ID).
  • Transaction Information: We collect information about your transactions, such as the amount sent, recipient details, and transaction history.
  • Financial Information: We may collect payment details, including bank account or mobile wallet information, to facilitate transactions.
  • Device Information: We collect information about the device you use to access YoLe, such as your device ID, IP address, and operating system.
  • Usage Data: We collect data on how you interact with our app, such as pages visited and features used, to improve user experience.

2. How We Use Your Information

  • Facilitate Transactions: To process your money transfers and ensure the recipient receives the funds.
  • Verify Your Identity: To comply with legal and regulatory requirements, including Know Your Customer (KYC) obligations.
  • Improve Our Services: To enhance and optimize the YoLe application based on your feedback and usage patterns.
  • Communicate with You: To provide support, respond to your inquiries, and send important updates regarding the YoLe application.
  • Prevent Fraud: To detect, prevent, and mitigate fraudulent activity or unauthorized transactions.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: We work with third-party service providers to assist in providing our services, such as payment processing and customer support.
  • Legal Compliance: We may share your information when required by law, regulation, or court order, or to protect the rights and safety of our users or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.

4. Security of Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct any inaccuracies in your personal information.
  • Deletion: You may request that we delete your personal information, subject to legal or regulatory requirements.
  • Opt-Out: You may opt out of receiving promotional communications from us at any time.

6. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, and to comply with legal and regulatory requirements.

7. Children’s Privacy

YoLe is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy within the YoLe application.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Masterpiece Fusion Limited, Sanlam Tower, 4th Floor, Off Waiyaki Way, Westlands.
P.O. Box 29085-00100 Nairobi.

10. Acceptance of This Policy

By using YoLe, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.